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An elderly neighbour has a Virgin pay-as-you-go phone. Virgin recently required that pay-as-you-go users get a new SIM. There was an on-line form to fill in, which I did on behalf of the phone owner. No SIM ever turned up. The phone ceased to function. And the on-line form vanished. So I had to phone …

This story continues at Virgin Mobile is charging me for its mistake

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