JOB: Technical Support Engineer At Radware

This post was originally published on this site

Facebook

Twitter

Pinterest

WhatsApp

Linkedin

Email

Print

Telegram

Advertisement

Experience: 2-4 years

Shift: Rotational (will include UK & US shift)

Job Responsibilities

  • Handle technical support related queries for customers.
  • Provide prompt, reliable and accurate information to customers.
  • Ensure timely resolution while maintaining the highest level of quality support in every customer interaction.
  • Help customer resolve product related issues.
  • Help with product integration.
  • Escalate issues to the appropriate department and ensure to solve the issue working with the L2/L3 team within SLA.

Requirements

  • Logical thinker, multitasking, problem-solving skills
  • Excellent verbal & written skills
  • Customer care skills
  • Ability to prioritize workload
  • Attention to detail.
  • Ability to work well in a team
  • Experience in application servers or relevant software development background

Location: Chennai

Company: Radware